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The City of Phoenix Paying Customer’s Outstanding City Services Bills

Aug 17, 2022

he Phoenix City Council has earmarked $5 million to help customers impacted financially by the pandemic pay utility bills.

Customers, that are delinquent as of Sept. 8, 2021, can apply for the city's Deferred Payment Arrangement (DPA) Recovery Program to pay a portion of customer's outstanding city services bill. 

Using funding from the Federal American Rescue Plan Act (ARPA), the city will pay two-thirds of the customer's delinquent balance as of Sept. 8, 2021. The customer will be responsible for the remaining one-third of the delinquent balance and would be paid over an agreed-upon amount of time frame.

 Accounts that are ineligible are high water use accounts (average 50 centum cubic feet (CCF) or greater), multiple SFR accounts, and property management and commercial accounts.
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