All registration cancellations and refund requests must be made in writing. A full refund will be made if NACWA receives the cancellation by Friday, November 6, 2020. After Friday, November 6, 2020, a $100 cancellation fee will be applied if a cancellation request is submitted on or before Friday, November 13, 2020. There on after, registration is considered final and no refund will be available. Submit all requests via email.
Substitution of registrations is permitted prior to the Virtual Event if they are received no later than Friday, November 13, 2020. Only one substitution is permitted per original registrant.